PRIVACY POLICY

Last Updated: February 2026

An Overview of Data Protection

General

The following gives a simple overview of what kind of personal information we collect, why we collect them and how we handle your data when you are visiting or using our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data Collection on Our Website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator:

Billy Emergency Plumbing & Drainage
16 Adlington Crescent
Sheffield
S5 8BQ
England

Telephone: 0114 321 2272 / 0790 244 8129
Email: contact@billyplumbers.co.uk

How do we collect your data?

Some data are collected when you provide them to us. This could, for example, be data you enter in a contact form, when calling us for emergency plumbing services, or when requesting a quote for drainage or heating work.

Other data are collected automatically by our IT systems when you visit and use our website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the website. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site, to improve our emergency services, and to respond to your service requests efficiently.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that your data be corrected, blocked, or deleted. You can contact us at any time using the address given above if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities (Information Commissioner’s Office – ICO).

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, encrypted, and pseudonymized, meaning that we will not be able to identify you through this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

General Information and Mandatory Information

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the UK Data Protection Act 2018, UK GDPR, and this privacy policy.

If you use this website or our emergency plumbing and drainage services, various kinds of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

Billy Emergency Plumbing & Drainage
16 Adlington Crescent
Sheffield
S5 8BQ
England

Telephone: 0114 321 2272 / 0790 244 8129
Email: contact@billyplumbers.co.uk
VAT Number: 458472459

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, telephone numbers, property addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. Please note that data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the affected person may file a complaint with the competent regulatory authorities. In the UK, this is the Information Commissioner’s Office (ICO): https://ico.org.uk/

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

Encrypted communications

If you enter into a contract which requires you to send us your payment information, we will require this data to process your payment securely.

Payment transactions using common means of payment are only made via encrypted connections. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon in your browser line is visible.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have your data be corrected, blocked or deleted. You can contact us at any time using the address given above if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

Data Collection on Our Website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as emergency service request forms) are stored pursuant to UK GDPR Article 6(1)(f). The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of server request
IP address

These data will not be combined with data from other sources.

The basis for data processing is UK GDPR Article 6(1)(f), which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form and emergency service requests

Should you send us questions via the contact form on our website or contact us for emergency plumbing, drainage, or heating services, we will collect the data entered in the form or provided during your call, including the contact details you provide, to answer your question, arrange emergency assistance, and provide follow-up service. This may include:

Your name
Contact telephone number
Email address
Property address where service is required
Description of the emergency or service needed
Preferred appointment times

We do not share this information without your permission, except where necessary to fulfill our contract with you (such as sharing your address with our emergency plumber attending your property).

We will, therefore, process any data you enter in the contact form or provide during service requests only with your consent per UK GDPR Article 6(1)(a) or as necessary to fulfill our contract with you per UK GDPR Article 6(1)(b). You may revoke your consent at any time. An informal email making this request is sufficient. Data processed before we receive your request may still be legally processed.

We will retain the data you provide until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Telephone calls and recordings

When you contact us by telephone for emergency services or inquiries:

We may record calls for training, quality assurance, and dispute resolution purposes
Call recordings will be stored securely and retained for a reasonable period
You will be informed if a call is being recorded
You have the right to request access to or deletion of call recordings relating to you

The legal basis for call recording is our legitimate interest in improving service quality and resolving disputes (UK GDPR Article 6(1)(f)).

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on UK GDPR Article 6(1)(b), which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

For emergency call-outs, we require your property address and contact details to dispatch our plumbers to your location and to follow up on the service provided.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transmitted when entering into a contract for services

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract for emergency plumbing, drainage, and heating services, for example, to:

Subcontractors who may attend your property
Suppliers of parts or materials
Banks entrusted to process your payments
Insurance companies where relevant to warranty or claims

Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is UK GDPR Article 6(1)(b), which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Emergency service data

When you contact us for emergency plumbing or drainage services, we collect and process:

Your location/property address (essential for emergency dispatch)
Nature of the emergency
Contact telephone number
Your name
Any relevant property access information

This data is processed under UK GDPR Article 6(1)(b) (performance of contract) and Article 6(1)(f) (legitimate interests in providing emergency services).

Analytics and Advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on UK GDPR Article 6(1)(f). The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

Click here to disable Google Analytics for this website

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the UK data protection authorities when using Google Analytics.

Plugins and Tools

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website (such as showing our service areas in Sheffield and surrounding regions, and providing directions for our emergency call-out services). This constitutes a justified interest pursuant to UK GDPR Article 6(1)(f).

Further information about handling user data can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/

Newsletter (if applicable)

If you would like to receive our newsletter with updates about our emergency plumbing, drainage, and heating services, seasonal maintenance tips, and special offers, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter in the newsletter signup form only with your consent per UK GDPR Article 6(1)(a). You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for customer service records) remain unaffected.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access: You can request information about the personal data we hold about you
Right to rectification: You can request correction of inaccurate personal data
Right to erasure: You can request deletion of your personal data
Right to restrict processing: You can request that we restrict the processing of your personal data
Right to data portability: You can request a copy of your personal data in a machine-readable format
Right to object: You can object to the processing of your personal data
Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time

To exercise any of these rights, please contact us at:

Email: contact@billyplumbers.co.uk
Telephone: 0114 321 2272 / 0790 244 8129
Address: 16 Adlington Crescent, Sheffield, S5 8BQ

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For customer and contract data, we typically retain information for:

Service records: 6 years after completion of services (for accounting, tax, and warranty purposes)
Emergency call records: 2-3 years for quality assurance and dispute resolution
Payment information: As required by law for accounting and tax purposes
Call recordings: Up to 12 months unless required for ongoing disputes
Marketing data: Until you request deletion or unsubscribe

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Secure servers and encrypted data transmission
Access controls limiting who can view your data
Regular security assessments
Staff training on data protection
Secure disposal of physical records

However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

Billy Emergency Plumbing & Drainage
16 Adlington Crescent
Sheffield
S5 8BQ
England

Telephone: 0114 321 2272 / 0790 244 8129
Email: contact@billyplumbers.co.uk
Website: https://billyplumbers.co.uk

VAT Number: 458472459
Incorporated: 28 September 2020

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Complaints

If you have any concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk

This privacy policy was last updated: February 2026